We help clients identify opportunities for breakthrough improvement in IT, enabling clients to deliver business results commensurate with their IT investments. Our technology optimization assessment services can be tailored to your specific needs, from a quick overall assessment to an in-depth analysis of specific areas. Some of the services we focus on include:
IT Process Assessment
Tranceo conducts assessments of core IT processes and the related enabling technologies to determine if the processes are optimally designed. We provide an evaluation of current processes, identify opportunities for time and cost savings, assess risks and outline recommendations for future improvement.
Some of the IT processes we’ve improved include:
- Procurement and Vendor Management.
- Change Management.
- Incident and Problem Management.
- Configuration and Release Management.
- Service Level and Availability Management.
Existing Systems Evaluation and Risk Analysis
Many companies make investments in information systems but do not receive the promised benefits. A recent Conference Board survey revealed that 40% of the respondents failed to achieve their business goals for IT system implementation. Quite often, companies do not need new systems–they need to make better use of the systems they already have, whether they be ERP systems, CRM, SCM, or legacy systems needing modernization. To address this need, our consultants can deliver a rapid and cost-effective assessment to help you receive more value from your existing systems. We perform a thorough information system assessment, identify constraints, formulate recommendations, and assemble an action plan for full realization of benefits.
What application systems are installed, and what shape are they in? Are they suitable for a company of this size, in this industry? If they are packaged systems, how well are they supported by existing staff or vendors? Are users satisfied?
What system development projects are underway? What is the status? Should they continue? What should be done to ensure successful implementation?
Based on our assessment of the current systems, we can identify corrective actions needed to fix current problems and outline future scenarios and alternatives to consider. Future scenarios could include expanding, upgrading, or replacing certain systems, integrating IT operations, outsourcing some or all of the IT function, or adopting a new architecture.
IT Service Delivery Assessment
The largest cost category for most IT organizations, about 70%, involves expenses associated with the ongoing support and operations of IT services. Effective adoption of best practices enables IT organizations to significantly enhance the quality and timeliness of the services they provide through alignment of IT process with business requirements as defined and driven the business.
Our assessment encompasses the following critical areas:
- Service_Level Management.
- Availability Management.
- Capacity Management.
- Service Continuity Management.
- Incident Management.
- Problem Management.
- Change Management
- Release Management
- Configuration Management